Frequently Asked Questions
Everything you need to know about shopping with Dukan.
What are your shipping options and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Dukan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit before purchasing.
Is it safe to shop on your website?
Yes, we use industry-standard SSL encryption to protect your personal information and payment details, ensuring a safe shopping environment.